Support

Last updated 29 August 2026

Something not working, or a question about your subscription or your data? Email us and a person will read it.

1. Your stories and affirmations

Where does my content come from?

Wishfilled writes it for you. The questions you answer when you first open the app, plus anything you later add to your profile, are sent to an AI model that writes affirmations and visualisation stories set in your own life. Nothing is picked from a fixed library, which is why no two people see the same thing.

My stories are taking a long time to appear

Writing a batch takes a model call, and the first batch after you finish the interview is the longest one, usually under a minute, occasionally more on a slow connection. Leave the app open while it works. If you land on an empty Home, pull down to refresh: the app tries again for itself whenever it finds nothing written.

I asked for a story about something specific and got something else

Type what you want into the box on Home and it becomes the subject of the story. If the result drifted somewhere else, email us the words you typed. That is the single most useful thing you can send us, and it is exactly what we use to improve the writing.

Can I get new stories more often?

A fresh set is written for you on a rolling basis, and you can request a specific story at any time from Home. Requesting one uses part of your monthly allowance, so the app will tell you when you are near the limit rather than failing silently.

2. Audio and voices

Nothing plays, or the audio is silent

The narration is produced the first time you press play on a piece, not in advance, so the very first play has a short wait before it starts. Check your phone is not on silent and the volume is up, then try once more. If it still does not play, send us the title of the story and we will look at that specific one.

Changing the narration voice

Settings → Voice. The choice applies to everything you play from then on. Anything already narrated keeps the voice it was made with.

Turning the background music off

Settings → Sound → Music under narration. The narration stays exactly as it is; only the bed underneath it changes.

Playback stops when I lock my phone

It should not. Wishfilled is allowed to keep playing in the background. If it stops anyway, check that iOS Background App Refresh is enabled for Wishfilled and tell us which iPhone you are using.

3. Your profile and what we write about

My answers have changed

Open the Profile tab and edit them. Everything written from that point on uses the new answers. Stories already written are left alone, so nothing you have saved disappears because you changed your mind about something.

Stop Wishfilled mentioning a particular person or subject

Profile → Never include. Anything listed there is kept out of what we write. It exists because a name that is welcome in one part of your life can be the last thing you want read aloud to you, and you should not have to explain why.

Someone appears in my content who should not be there

Remove them from your profile, add them to Never include, and the next batch will be written without them. Existing pieces keep whatever they were written with. Delete any you do not want to keep. If a name keeps returning after you have removed it, that is a bug and we want to hear about it.

Changing your profile picture

Tap the camera badge on your photo, on Home or in Profile, and choose a new one from your camera or your library. The photo is stored privately and is used nowhere but your own screen.

4. Subscription, trial and refunds

Cancelling

iPhone Settings → tap your name → Subscriptions → Wishfilled → Cancel Subscription. You keep access until the end of the period you have already paid for.

Cancelling a free trial

Same place, and cancelling at least 24 hours before the trial ends means you are not charged. Apple renews a trial automatically otherwise. That is Apple's behaviour across every app, and it is the one deadline worth putting in your calendar.

I paid but Wishfilled still asks me to subscribe

Open the subscribe screen and choose Restore purchases. That re-checks your Apple account and reinstates what you already own. Make sure you are signed in with the same Apple ID you bought it with. A different Apple ID is the usual explanation. If restore does not fix it, email us and say roughly when you purchased.

Refunds

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. We have no ability to issue one, though we are glad to hear what went wrong.

5. Your account and your data

There is no login. How does that work?

Wishfilled creates an anonymous account on your device the first time you open it. No email, no password. It means you can start immediately, and it also means the account lives on that one device.

Deleting your account and everything in it

Settings → Delete account. This removes your profile, your answers, your stories, your affirmations and your saved items. It cannot be undone, and it does not cancel an App Store subscription. Cancel that separately, as above.

Getting a copy of your data, or any other privacy request

Email us. Depending on where you live you may have the right to a copy of your data, a correction, or its deletion; we honour those requests wherever you are, rather than only where the law requires it. The Privacy Policy sets out what we hold and who receives it.

6. Reporting a problem

Email contact@wishfilled.com. What helps most:

• What you expected and what happened instead: one sentence each is plenty.
• Where in the app, and the title of the story or affirmation if it concerns one.
• Your app version, from Settings → App → Version.
• Your iPhone model and iOS version, from iPhone Settings → General → About.
• A screenshot, if there was anything to see.

Please do not send passwords or payment details. We never need them, and we will never ask you for them.

7. A note on wellbeing

Wishfilled is written to be encouraging, and encouragement is not treatment. It is not a medical, psychological or financial service, its content is generated by an AI model, and nothing in it should be taken as advice about your health, your money or a decision that matters. Please talk to a qualified professional for that.

If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line right away. In the United States you can call or text 988. Wishfilled is not monitored, and a message sent to our support address will not reach anyone quickly enough to help.